All-round support
Wherever you are, whatever your needs, we guarantee assistance and support. Always.
An innovative programme
Wherever in the world your company is based, we provide an unmatched support and maintenance programme developed over a 10-year-old international experience.
We ensure:
- efficient functioning of all devices and software systems
- on-going highest efficiency standards of your service (and business)
- minimization of failures and malfunctioning extensive, targeted staff training
- certainty of timely, resolutive intervention in case of breakdowns
- the complete training of your staff
Complete support: from the feasibility study to on-site assistance
Feasibility study
Conduct feasibility analysis from the technical to financial viewpoint to propose the solution best suited to your needs
Telephone help desk support
Operate at the weekends and PHs in both Italian and English, supporting you for any system issue.
24h remote diagnostics
Prompt remote assistant and reliable diagnostics 24/7.
Tracked maintenance
All devices are registered in our CMMS maintenance platform for you to access any technical information and status.
Specialized training
On-site training taking you through the functionings and having first-hand operating experience, plus e-learning tutorials.
Spare parts warehouse
Provide 10-year component availability since the installation; spare part delivery in 24/36hrs upon request
Stay connected, hassle-free
Equipped with tele-diagnostics on all machines, 90% anomalies can be detected on our side and, when possible, remotely resolved without sending technicians on-site.
For extreme cases, like the absence of any form of connectivity, alternatively, your technician can also operate through a diagnostic interface on the machines.
Customized assistance
Based on your needs, organization and objectives, we tailor-make different service standards and a variety of customer care options to best fulfill all kinds of requests and priorities.