Complete and personalized support
No matter your location or needs, servicing, supporting, assisting our customers is our top priority
A customer-focused program
Our customers are the lifeblood of our business, and we are strongly committed to providing best-in-class support to every one of them. No matter your needs or location, we will be there for you when you need us.
Our promise:
- Premium quality, durable products
- Around-the-clock customer support
- Preventative maintenance to ensure the system is running smoothly
- Timely intervention for any hardware or software issues
- Extensive training for your designated employees
From the initial feasibility study to post-installation training, we will be at your service at every step of the process
Feasibility study
We will kick-off the project by working with you to prepare a financial feasibility study, helping you understand where you will achieve cost savings and what kind of ROI you can expect
Telephone help desk support
You can count on our personalized telephone support service, operating 365 days per year, with Italian and English-speaking operators. Our support team is always on standby ready to assist you!
24h remote diagnostics
All software related issues will be remotely resolved by our experienced IT team. Our remote-alerting services operate 24/7.
Tracked maintenance
We keep full track of regular and interventive maintenance. All our devices are registered in our CMMS maintenance platform where you can access all technical information, the list of components and maintenance status.
Training
We will provide on-site and remote training for all staff at your facility. Software training webinars will be arranged to train system administrators on the use of the software and hardware.
Spare parts availability
We maintain an inventory of all hardware components. Typical lead time to receive a spare part in case of need is 24-48 hours. All hardware components can be made available for a minimum of 10 years after your purchase.
Benefits of being connected
All the White, Look Up, Easy Locker and Ready reading systems are equipped with tele-diagnostics. Any failure or anomaly can therefore be detected by us and, when possible, remotely resolved by connecting directly to the device.
More than 10 years of our experience, we can safely guarantee that 90% of the anomalies are resolved without the need to send an on-site technician.
For the extreme cases of absence of any form of connectivity, your technician can also operate using a diagnostic interface on the machine of every White distributor and collector, or Ready reading system.
A customized support program for your business
Based on your needs, organization and objectives, we can design a customized service program that will make you feel at ease. Your satisfaction is our top priority.
