Your Daily Security
ASSISTANCE AND SUPPORT
With ABG Systems, you are never alone. Wherever you are and whatever your needs, you can rely on comprehensive, timely, and tailored support designed specifically for your organization.
Our support program is built on over 10 years of international experience working alongside customers in some of the most complex and highly regulated environments, including healthcare, industry, wellness, and hospitality. We understand how critical it is to have a reliable partner who responds promptly and effectively — even in the most demanding situations.
Let’s work together to design the most effective support program for your business.
Always by Your Side
From initial analysis to on-site assistance
We support you right from the feasibility analysis stage, with a personalized technical and economic approach to help you choose the solution best suited to your needs.
At any time, you can rely on:
• Personalized phone support in Italian and English
• Remote support on every device, with fast diagnosis and real-time interventions
• Remote alerting services for 24/7 operational systems
• Full management and tracking of all maintenance activities (both ordinary and extraordinary) through our CMMS platform
• Direct access to technical documentation, component lists, and up-to-date status of every system
ON-SITE TRAINING
Our team provides on-site training for technicians and operators, with practical sessions for small groups. Each session is designed to clearly demonstrate the simple and intuitive use of our systems.
ONLINE COURSES
For even greater flexibility, we organize online training sessions, ideal for deepening knowledge of ONE and the software components of our systems, conveniently from a remote location.
SPARE PARTS ALWAYS AVAILABLE
We guarantee the availability of components for at least 10 years after installation, with spare parts management and shipment within 24/36 hours directly to your site.
THE POWER OF CONNECTION
All our solutions are equipped with remote diagnostics. This allows us to detect and resolve over 90% of anomalies remotely, avoiding the need to send a technician in most cases.
CUSTOMIZED SUPPORT
That’s why we offer personalized service levels, ensuring the most suitable coverage for your operational, logistical, and financial requirements.
Close, Expert, Fast, Reliable
A structured program to guarantee you continuity and reliability
- Ensuring optimal performance of devices and software
- Maintaining the operational efficiency of your system
- Reducing failures and malfunctions
- Providing theoretical and practical training for customer personnel
- Guaranteeing fast and effective interventions when needed
